Term and Conditions

1. Website Use and Intellectual Property

1.1 Access and Eligibility

Our website is available to users worldwide, excluding certain remote areas and parts of Asia. You must be at least 18 years old or have parental consent to make purchases.

1.2 Intellectual Property Rights

All content on gardenerskitshop.com, including text, images, logos, and product designs, is the property of The Garden Shop and protected by intellectual property laws. Unauthorized use of any content is strictly prohibited.

2. Product Information

2.1 Product Descriptions

We take care to accurately describe our gardening products including:

• Grow Lights & Accessories (Bamboo Grow Lights, Fixtures, Stands)
• Outdoor Furniture (Dining Tables, Garden Benches, Cushions)
• Garden Tools & Equipment (Carts, Fences, Barriers)
• Planting Supplies (Seeds, Fertilizers, Controls)

However, slight variations in color or size may occur. Please contact us if you have specific questions about a product.

2.2 Non-Returnable Items

For health and safety reasons, we cannot accept returns on:

• Opened seed packages (Flower, Fruit & Herb Seeds)
• Opened fertilizer containers
• Insect & Animal Controls (regulated products)
• Grow Light Bulbs with opened packaging

3. Ordering and Payment

3.1 Order Process

When you place an order, you will receive an order confirmation email. This represents our acceptance of your order and formation of a contract. We process orders within 1-2 business days (excluding weekends/holidays).

3.2 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

All payments are processed securely. We do not store your payment information.

3.3 Pricing and Taxes

Prices are shown in USD. Customers are responsible for any customs duties, taxes, or import fees in their country.

4. Shipping and Delivery

4.1 Shipping Options

We offer two shipping methods:

• Standard Shipping: $12.95 via DHL/FedEx (10-15 business days after dispatch)
• Free Shipping: Orders over $50 via EMS (15-25 business days after dispatch)

4.2 Delivery Areas

We ship worldwide except some remote areas and parts of Asia. Delivery times are estimates and may vary due to customs processing or peak season delays.

4.3 Delivery Issues

If your order hasn’t arrived within the estimated timeframe or is damaged, contact us immediately at [email protected] with your order number and details.

5. Returns and Refunds

5.1 Return Policy

Most items can be returned within 15 days of delivery if:

• Items are unused and in original packaging
• You provide proof of purchase

5.2 Return Process

1. Email [email protected] within 15 days with your order number and reason for return
2. Wait for approval (within 2 business days)
3. Package item securely in original packaging
4. Ship to: The Garden Shop Returns, 615 Long Hunter Court, Nashville, TN 37217 USA

5.3 Refund Details

• Processed within 5 business days after we receive your return
• Original shipping fees are non-refundable
• Restocking fees may apply for large items (e.g., dining tables & sets)

6. Customer Responsibilities

6.1 Accurate Information

You must provide accurate delivery information. We are not responsible for orders shipped to incorrect addresses provided by customers.

6.2 Product Use

Certain products (grow lights, controls, fertilizers) must be used according to manufacturer instructions. The Garden Shop is not liable for misuse.

6.3 Compliance with Laws

Customers are responsible for ensuring purchased items comply with local regulations, especially for controlled items like animal/insect controls.

7. Limitations of Liability

The Garden Shop shall not be liable for:

• Delays beyond our reasonable control (natural disasters, pandemics, etc.)
• Minor variations in product appearance from website images
• Consequential damages from product use
• Third-party services (payment processors, shipping carriers)

Our total liability for any claim related to your order shall not exceed the order’s purchase price.

8. Privacy and Data Protection

We handle your personal information according to our Privacy Policy, available on our website. We never sell your data to third parties.

9. Changes to Terms

We may update these Terms periodically. Continued use of our site after changes constitutes acceptance of the new Terms.

10. Contact Information

For questions about these Terms or your orders:

Email: [email protected]
Mail: The Garden Shop, 615 Long Hunter Court, Nashville, TN 37217 USA