At The Garden Shop, we understand that your gardening journey shouldn’t wait. That’s why we’ve designed a delivery system that combines reliability with flexibility, ensuring your premium gardening tools and supplies arrive when you need them.

Our Delivery Promise

We process all orders within 1-2 business days (excluding weekends and holidays). Once your order ships, you’ll receive a confirmation email with tracking information so you can follow your package’s journey to your garden.

Shipping Options

1. Standard Shipping

For gardeners who want their supplies quickly:

  • Carriers: DHL or FedEx
  • Delivery Time: 10-15 business days after dispatch
  • Cost: $12.95 USD (applied to all orders under $50)

Ideal for time-sensitive purchases like seasonal seeds or replacement grow light bulbs.

2. Free Shipping

For patient gardeners making larger purchases:

  • Carrier: EMS
  • Delivery Time: 15-25 business days after dispatch
  • Cost: FREE for orders $50 and above

Perfect when ordering multiple items like garden tool sets or furniture covers where immediate delivery isn’t crucial.

Delivery Areas

We ship globally to help gardeners everywhere cultivate their green dreams! Currently, we’re unable to deliver to some Asian countries and remote regions due to customs restrictions. During checkout, our system will automatically confirm if we can ship to your location.

Tracking Your Order

Once your order ships, you’ll receive an email with:

  • Your tracking number
  • Direct links to carrier tracking
  • Estimated delivery date

For grow lights and delicate items, we include special handling instructions to ensure safe transit.

Returns & Exchanges

If any item doesn’t meet your expectations, you may return it within 15 days of delivery. Please contact our customer care team at [email protected] to initiate the process.

Why Gardeners Trust Our Delivery

“The bamboo grow lights arrived faster than expected and were packaged with such care – like receiving a gift from a fellow gardener!” – Maya K., Urban Gardener

“Even living rurally, my garden tools arrived in perfect condition. The tracking updates were incredibly helpful.” – Robert T., Horticulture Enthusiast

Have questions about delivery? Our gardening-obsessed customer service team grows happy to help at [email protected].

Happy gardening,
The Garden Shop Team